Refund policy
Lizbie Cafe has a ONE week return policy, which means you have 7 days after receiving your item to request a return, including weekends and holidays.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact me at help@lizbiecafe.com. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return questions.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Send photographs of all damages with your contact information and your order number to help@lizbiecafe.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Print on Demand product issues
I use Printful for all my print on demand products which includes apparel, tote bags, and mouse pads. If you have any issues with your order involving a print on demand item, I will provide you a method to contact Printful to see if the error can be fixed.
Pre-Orders
Only if you contact me within the first 24 hours of your order to cancel a pre-order, I will be able to honor your request. Otherwise consider your pre-order as a non-refundable purchase. All pre-order funds go towards the production costs of the product I cannot guarantee refunds once those fees are paid to the factory.
